Organizational behavior chapter 11 multiple choice questions

Home > Chapter 11 > Multiple Choice Quiz
Multiple Choice Quiz
1
Communication:
A) brings knowledge into the organization.
B) distributes knowledge to employees.
C) minimizes the ‘silos of knowledge’ problem that undermines an organization’s potential.
D) improves decision making
E) does of all of the above.
2
The barriers that distort and obscure the sender’s intended message are called:
A) mediums.
B) encoding.
C) MBWA.
D) noise.
E) decoding.
3
Sending an emotionally charged email message is referred to as:
A) emotional contagion.
B) flaming.
C) jargon.
D) emotional outburst.
E) spamming.
4
Which of these is (are) considered problem(s) with email?
A) Email contributes to information overload.
B) Email is an inefficient medium for communicating in ambiguous or complex situations.
C) It is difficult to interpret the emotional meaning behind email messages.
D) Email seems to reduce our politeness and respect for others.
E) All of the these are problems with email.
5
Email tends to:
A) reduce the likelihood of information overload.
B) reduce the risk of sending emotionally charged messages to other people.
C) increase the likelihood that the receiver will correctly interpret the emotional meaning of the sender’s message.
D) transmit messages faster than traditional written media.
E) do all of the above.
6
All of the following are forms of computer-mediated communication, EXCEPT:
A) instant messaging.
B) extrawebs.
C) intranets.
D) podcasting.
E) blogging.
7
The automatic and subconscious tendency to mimic and synchronize our nonverbal behaviours with other people is called:
A) emotional dissonance.
B) the inoculation effect.
C) emotional contagion.
D) empathy.
E) emotional labour.
8
Which of these is the richest communication medium?
A) Video conference
B) Face-to-face
C) Email
D) Weblogs
E) Newsletters
9
Which of these communication channels is the “leanest” in the hierarchy of media richness?
A) Telephone
B) Email
C) Face-to-face
D) Financial statements
E) Instant messaging
10
The communication barrier (noise) caused when the sender and receiver interpret the same word or phrase differently is called:
A) jargon.
B) filtering.
C) perception.
D) ambiguity.
E) information overload.
11
To avoid conveying undesirable emotions in the work setting, sometimes people deliberately use:
A) information overload.
B) ambiguous language.
C) perceptions.
D) filtering.
E) email.
12
A barrier that inhibits the effective exchange of information is:
A) perceptions.
B) filtering.
C) language.
D) information overload.
E) all of the above.
13
A job’s information load can be reduced by:
A) learning to read faster.
B) buffering.
C) scanning documents more efficiently.
D) working longer hours.
E) time management.
14
When assistants screen the person’s messages and forward only those considered essential reading they are:
A) filtering.
B) sorting.
C) buffering.
D) loading.
E) instant messaging.
15
Japanese people place much value on:
A) written communication.
B) verbal communication.
C) silence.
D) displaying emotions.
E) MBWA.
16
To ensure the receiver receives and understands the message, the sender must do all the following, EXCEPT:
A) learn to empathize with the receiver.
B) repeat the message.
C) choose an appropriate time for the conversation.
D) be descriptive rather than evaluative.
E) rely on metaphors to describe complex ideas.
17
Sensing, evaluating, and responding represent:
A) the three main components of active listening.
B) the main sources of filtering in organizational hierarchies.
C) the three ways that people engage in emotional contagion.
D) the main ways that men and women differ in their communication styles.
E) the three stages of flaming.
18
Collaborative variations of blogs in which anyone in a group can write, edit, or remove material from the Web site are:
A) e-zines.
B) podcasts.
C) wikis.
D) instant messages.
E) email.
19
Which of the following is a characteristic of the grapevine?
A) A few people actively transmitting rumours to many others
B) Transmitting information very rapidly
C) Working through informal social networks
D) Distorting information by deleting fine details and exaggerating key points of the story
E) All of the above are grapevine characteristics.
20
The oldest communication channel is:
A) the grapevine.
B) email
C) faxes.
D) written memos
E) none of the above.
21
The grapevine typically transmits information through:
A) newsletters.
B) informal social networks.
C) video conferencing.
D) emotional contagion.
E) buffering.

US Custom Writers
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.